Privacy Policy

Effective Date: 10/8/2025

Chen's Roofing ("we," "our," or "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.chensroofing.com,

or interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our site, fill out a form, request a quote, or contact us. The types of personal information we may collect include:

Personal Identification Information: Name, email address, phone number, physical address, and other contact details.
Property Information: Details about your property relevant to roofing services (e.g., roof type, size, condition, project requirements).
Communication Data: Records of your correspondence with us, including emails and phone calls.
Website Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is typically collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and manage our services, including scheduling consultations and providing quotes.
To respond to your inquiries, questions, and requests.
To improve our website and services based on your feedback and usage patterns.
To communicate with you about your projects, promotions, and important updates.
To send periodic emails regarding your inquiries or other products/services.
To detect, prevent, and address technical issues or fraudulent activities.
To comply with legal obligations.

3. How We Share Your Information

We value your privacy. We do not sell, trade, rent, or otherwise transfer your personally identifiable information to third parties for their marketing purposes.

We may share your information with trusted third parties in the following limited circumstances:

Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., website hosting, analytics, CRM services, marketing support). These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement a variety of security measures designed to protect your personal information from unauthorized access, use, or disclosure. These measures include administrative, technical, and physical safeguards. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at chensroofing@gmail.com or 360-920-8741.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: chensroofing@gmail.com
By phone number: 360-920-8741
By mail: Chen's Roofing LLC,